REWARDS

GENERAL QUESTIONS

WHERE CAN I USE DOMOISHI™ REWARDS?

Right now Domoishi™ rewards are only available in Sterling, VA. But look for your local Domoishi™ to be added soon!

HOW SOON WILL I GET MY REWARDS?

You will start earning rewards after purchases are made and clean plates are verified. We will be adding more ways to earn points and rewards in the future. We are currently organizing a membership program that will track rewards on a point based system. For now only rewards are given out in the form of reward vouchers that can be used on future visits. Rewards can only be claimed 24 hours after they have been distributed.

IS THERE A FEE TO JOIN IN THE REWARDS?

No, this rewards program is free for anyone that dines in our restaurants.

WHAT ARE THE BENEFITS OF THIS PROGRAM?

When we all work together towards a brighter future there is a sense of community in what we do. We work hard to keep ourselves sustainable and keep prices low. We will have options to use points towards food, rewards, charity programs and community projects.

EARNING REWARDS

HOW DO I EARN REWARDS?

We are currently working on building a program that will allow customers to build up points in an account. Either via a third party app or directly on our website. For now, rewards are earned by receiving vouchers at the end of your meal.

In the future you can let your server know you are a member of the rewards program or that you would like to start accumulating points.

We are transitioning into a rewards card program, but for now we will supply rewards points in the form of vouchers. Once you are finished with your meal, have your server inspect your table for empty/clean plates. If you finished all of the food you ordered you will then receive your reward points.

WHAT INFORMATION DO YOU NEED TO LOCATE MY ACCOUNT?

In the future we will have a reward card that has all of your information stored on it. Each card is associated with a card number. If you lose your card the only way we will be able to verify your points will be to look up this number on your card in our systems and match it with your name and or phone number.

AFTER I VISIT, ARE REWARDS USABLE IMMEDIATELY?

Please wait 24 hours to use your rewards certificates.

I FORGOT TO TELL THE SERVER I WANT MY REWARD AND I ALREADY LEFT, HOW CAN I GET REWARD FOR MY VISIT?

Unfortunately if this happens we are not able to verify that you had clean plates at the end of your meal. This is why we have reminders as you walk in about our clean plate rewards.

If you are trying to get rewards for visits, online orders or private events, no worries. You have 10 days from your visit to contact us. Please bring in your check and we will apply your points to your account. Requests must be made within 10 days of the original transaction.

IS THERE A LIMIT TO THE NUMBER OF REWARDS I CAN EARN?

Absolutely not! Earn as much as you can!

DO MY POINTS OR REWARD CERTIFICATES EXPIRE?

Reward certificates will be valid through the expiration date specified on the reward. Points expire only if there are no purchases (whether with dollars, rewards points or reward certificates) within a 120 day period.

CAN I PURCHASE REWARDS?

Purchasing rewards is not available at this time. BUT, we would love to offer you a gift card that you can purchase for yourself or someone else.

REDEEMING REWARDS

HOW DO I REDEEM MY REWARDS?

Redeeming is easy. Just let your waitress or cashier know that you would like to apply  your points or rewards to your bill before you pay. Your reward will be credited to your check.

WHAT TYPE OF REWARDS CAN I REDEEM?

You can redeem your rewards for the discounted amount that they are worth at the time of redemption. We may also be introducing point redemption for items such as special food items, t-shirts, charity donations and more. Be sure to check back as we may add new rewards.

CAN I USE MORE THAN ONE REWARD AT A TIME?

You can only use one rewards card per visit. We can not apply multiple rewards cards to one bill. You can apply as many points as you want from your account to your reward redemption.

Clean Plate Rewards are available to be used all at once. If you have more than one Clean Plate Reward voucher, you may apply them all towards one check.

CAN I COMBINE MY REWARDS WITH ANY OTHER OFFERS E.G. COUPONS?

Your rewards cannot be combined with any other offer, reward or coupon.

CAN I SELL MY REWARDS?

Your rewards are so wonderful and you worked so hard to gather all of these wonderful rewards. Why would you even want to do this? Please don’t try and sell your rewards or purchase rewards from someone else – we track rewards associated with customers names. We will not accept points from invalidated sources.

ACCOUNT QUESTIONS

HOW DO I FIND MY CURRENT POINT BALANCE?

We do not have the points system set up yet. But in the future you will be able to visit your nearest Domoishi™ location and a cashier will be able to look up your points.